Frequently Asked Questions

Everything you need to know about your ORS Hair Care experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can monitor its progress.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return and receive a return authorization number.

Do you ship internationally?

Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary by location and are calculated at checkout.

Are ORS Hair Care products safe for color-treated hair?

Yes, many of our products are formulated to be gentle on chemically treated hair. We recommend checking the specific product description for 'color-safe' labeling or consulting our ingredients list.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and seamless checkout experience.

How can I contact customer support?

Our team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our website or by emailing support@orshaircare.com.