Returns & Exchanges

At ORS Hair Care ®, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return window for unused and unopened products. If your order arrives damaged or incorrect, please contact our support team immediately for a swift resolution.

1

Initiate Your Request

Email our customer service team with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the box.

3

Ship the Items

Send your package using a trackable shipping method to our distribution center; please note that return shipping costs are the responsibility of the customer.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing